Complaints

We value the relationships we build with our customers and appreciate your feedback. Your concerns help us improve our products and services. If you feel that our care didn't meet the highest standard, we encourage you to share your concerns. Our complaint process is designed to address them quickly and fairly.

‍Contact Information:

‍Riley O'Donnell
Phone: 021 198 4877
Email: riley@alignedfinance.co.nz

Updating Your Complaint

‍If you've lodged a complaint, you can request an update on its status at any time. Contact us using the details above and refer to your previous communication for a more effective response.

‍Resolution‍

We strive to address your complaint immediately. If not possible, we'll acknowledge your complaint within 5 days. We'll treat you fairly and work diligently to resolve it as soon as possible. If our investigation extends beyond 45 days, we'll inform you of the reasons and expected completion date.‍

Taking It Further‍

We aim to provide satisfactory resolutions. If your concerns persist or if you haven't received a response within 45 days, you can escalate your complaint to the Financial Services Complaints Limited (FSCL), an independent party. This service is free and helps us resolve any disagreements.

‍Contact Information:

‍Financial Services Complaints Limited
Phone: 0800 347 257
Email: complaints@fscl.org.nz

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